1. When you place an order on www.mo4w.com you agree to our general terms and conditions.
2.1 ‘Buyer’ refers to the person or organisation that places an order on the website.
2.2 ‘Consumer’ has the same meaning as described in Section 12 of the Unfair Contract Terms Act 1977
2.3 ‘Consumer buyer’ is a buyer who is a consumer
2.4 ‘Supplier means’ – who and what do we want here?
2.5 ‘Goods’ or ‘Products’ are the items that any buyer places an order for, from the supplier
2.6 All the goods presented on the website are made to order products, meaning the items are made according to the buyer’s specifications.
2.7 ‘Contract’ means the contract between the buyer and the supplier which is entered upon the buyer placing an order on the website
2.8 ‘Website’ refers to www.mo4w.com
2.9 ‘Terms and Conditions’ refer to these terms and conditions, but also include any written communication specifying any special agreement between the customer and the website acting on the behalf of the supplier.
2.10 ‘Working days’ means Monday to Friday from 8.30 am to 5 pm GMT but excludes all Public and Bank Holidays in Ireland.
3.1 The buyer places an order according to the instructions presented in the FAQ section on the website
3.2 The supplier reserves the right to reject any order for any reason
4.1 The buyer may cancel an order within 72 hours of placing it, free of charge.
4.2 Any cancellation occurring after 72 hours is subject to a 30% cancellation fee. This amount will be deducted from the order value when the supplier issues the refund.
5.1 Any buyer may return the goods within 14 days of receiving them.
5.2 The buyer must notify the supplier on [email protected] before organising the return.
5.3 Any return costs are paid for by the buyer and will not be refunded by the supplier.
5.4 The buyer must have the supplier’s written consent before returning any product.
5.5 Any unauthorised return will not be refunded or processed.
5.6 Any returned product must be returned in perfect condition, including the packaging. If the product has a fault upon inspection by the supplier, a fee will be deducted from the refund.
5.7 All returns are subject to a 30% handling fee and will be deducted from the order value when the supplier issues the refund.
5.8 Refunds are issued within 28 days of the supplier notifying the buyer of completed inspection.
6.1 All products are covered by a 20-year guarantee against production faults.
6.2 The guarantee does not cover normal wear and tear. The supplier reserves the right to determine what normal wear and tear is.
6.3 If the product has been subject to misuse, failure to follow care instructions, alteration, willful damage or unauthorised repair, the guarantee is voided.
6.4 Reasonable variations in hue, texture or dimensions are not to be considered a defect.
6.4 The buyer must notify the supplier on [email protected] regarding any faulty product.
6.5 The buyer will receive full instructions regarding how to start a claim if the buyer wishes to do so by notifying the supplier on [email protected] The buyer must keep the box or the supplier might be unable to deal with the buyer’s complaint.
6.6 The supplier will deal with any complaint as soon as possible.
6.7 The supplier reserves the right to determine the best solution for a claim.
Prices and payment
7.1 The price displayed on the website includes VAT.
7.2 In the event that the price would be displayed incorrectly on the website the supplier reserves the right to refuse or cancel any order placed with the incorrect price.
7.3 Payment is taken when the order is placed. Full payment is required before the order is processed.
7.4 All orders are made in Euros (€). The actual exchange rate may vary if the buyer’s local currency is not Euros. The buyer carries any additional charges from any international bank. This includes discounts and refunds.
7.5 Voucher codes are valid for 1 year maximum and cannot be extended.
7.6 One voucher code can be used per transaction.
7.7 Voucher codes cannot be refunded.
Product range and goods
8.1 The supplier has the right to withdraw any product from the website without prior notification.
8.2 The buyer is responsible for ensuring that the goods are not misused and used only for their intended purpose.
8.3. The buyer accepts full responsibility for abiding by any law, local or international, relating to the goods and their use.
9.1 The production time can vary from 8 to 14 weeks. Any variation within this production time is considered normal and will not be compensated for.
9.2 The buyer will be notified when the order has finished production and will receive any other required information regarding the finalisation of transport.
Limitation of liability
10.1. Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier, or its employees or agents, or for any liability that cannot be limited, or excluded by law.
10.2. The Supplier shall never be liable for any indirect, incidental or consequential loss or damage whatsoever.
10.3. Other than those implied by law where the Buyer is dealing as a Consumer, in the event of the Supplier breaching any of these Terms and Conditions the Buyer's remedies are limited to damages that in no circumstance whatsoever will exceed the price of the Goods.
Nothing in these Terms and Conditions and no express or implied waiver by the Supplier in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including